swerte Privacy Policy – How Your Personal Data Is Handled in the Philippines
This Privacy Policy explains what personal information swerte collects from Filipino players, how that information is used, and the steps taken to keep it secure. By creating an account and using the platform, you agree to the data practices described here. If you have questions about a specific section, the FAQ page covers the most common privacy-related queries.
What Information Do We Collect and Why?
1. Information We Collect From You
When you register an account on swerte, we collect the personal details you provide directly, including your full name, date of birth, email address, mobile number, and a valid government-issued identification number. We also collect financial information such as your preferred payment method and transaction history in order to process deposits and withdrawals in Philippine pesos. As you use the platform, we automatically gather technical data including your device type, browser version, IP address, and session activity logs — this helps us maintain platform security and improve the overall experience for Filipino players. If you contact our support team, the content of those communications is also retained so we can follow up accurately and consistently. We do not collect sensitive personal information such as biometric data, religious affiliation, or political views, and we have no interest in gathering data beyond what is necessary to operate your account safely and fairly. All data collection is carried out in accordance with applicable Philippine data privacy regulations, and you will always be informed of any material changes to what we collect.
2. How We Use Your Personal Information
The primary purpose of collecting your personal data is to operate your account, verify your identity, process financial transactions, and deliver the gaming and betting services you have signed up for on the platform. We use your contact details to send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts — these communications are essential to the service and cannot be opted out of while your account remains active. Your activity data helps us detect unusual patterns that may indicate fraud, unauthorised access, or bonus abuse, allowing us to protect both your account and the integrity of the platform. Where you have given consent, we may also use your contact information to inform you about relevant promotions available on the Promotion page — you can withdraw this consent at any time by updating your account preferences. We do not use your personal data to make automated decisions that produce legal or similarly significant effects without human review. Aggregated, anonymised data may be used internally for platform analytics and product improvement, but this data cannot be traced back to any individual player.
3. When Is Your Data Shared With Third Parties?
swerte does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes — this is a firm commitment to every Filipino player on the platform. We do share limited data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure partners; these providers are contractually bound to handle your data only for the specific purpose for which it was shared and to maintain appropriate security standards. In certain circumstances, we may be required by Philippine law or a valid legal order to disclose personal information to regulatory authorities, law enforcement agencies, or courts — in such cases, we will only disclose the minimum information required to comply with the legal obligation. If the platform undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance. We do not share your data with other gaming platforms, advertising networks, or data brokers. Any third party that receives your data is subject to the same level of data protection obligations that apply to swerte itself.
4. How Long Do We Keep Your Data?
We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in order to comply with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, as required by applicable anti-money laundering and financial record-keeping regulations. Communication logs with our support team are kept for up to two years to allow us to resolve any disputes or follow-up queries that may arise after an interaction. If you request the deletion of your account, we will remove or anonymise your personal data to the extent permitted by law — certain records may need to be retained for the full statutory period regardless of your request. We conduct periodic reviews of the data we hold to ensure that information which is no longer necessary is securely deleted or anonymised. You may contact us at any time to ask about the specific retention period that applies to your account data.
5. How Do We Protect Your Information?
The security of your personal data is a top priority for the platform, and we implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the platform is encrypted using industry-standard protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted during transmission. Access to personal data within the organisation is restricted on a need-to-know basis, and all staff who handle player data are trained in data protection responsibilities. We conduct regular security assessments and vulnerability testing to identify and address potential weaknesses in our systems before they can be exploited. In the event of a data breach that is likely to affect your rights or freedoms, we will notify you and the relevant Philippine regulatory authority within the timeframes required by law. While no system can guarantee absolute security, we are committed to maintaining the highest practical standard of data protection for every player on the platform.
6. What Are Your Rights Over Your Personal Data?
As a player based in the Philippines, you have a number of rights in relation to the personal data we hold about you, and we are committed to making it straightforward for you to exercise those rights. You have the right to request access to the personal information we hold about you, and we will provide a copy of that data within a reasonable timeframe upon receipt of a valid request. If any of the information we hold is inaccurate or out of date, you have the right to request a correction, and we will update our records promptly. You may also request the deletion of your personal data, subject to our legal retention obligations — where deletion is not possible, we will explain the reason clearly. If you believe that your data has been processed in a way that violates your rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, you can contact us using the details provided in the footer of this page, and we will respond within the timeframe required by applicable law. We will never penalise you for exercising your data rights, and doing so will not affect your ability to continue using the platform.
7. Updates to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in our data practices, legal obligations, or the services we offer to Filipino players. When material changes are made, we will notify registered players through the platform's standard communication channels and publish the updated policy on this page with a revised effective date. We encourage you to review this page periodically so that you remain informed about how your personal information is being handled. Continued use of the platform after the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you disagree with any changes, you should stop using the platform and contact us to discuss your options, including account closure. The most current version of this policy will always be accessible at this URL, and previous versions are available upon request.
Quick Navigation
- 1. Information We Collect
- 2. How We Use Your Data
- 3. Third-Party Sharing
- 4. Data Retention
- 5. Data Security
- 6. Your Rights
- 7. Policy Updates
Related Pages
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